Refund Policy 

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 15-day refund policy under the conditions outlined below.

Eligibility for Refund

  • You may request a refund within 15 days of receiving your order.

  • The item must be unused, unworn, and in original condition.

  • The product must be returned with original packaging, box, tags, and accessories (if any).

  • Proof of purchase (order number or receipt) is required.

Non-Refundable Items

Refunds will not be accepted if:

  • The item is damaged due to misuse, water damage, or mishandling.

  • The product shows signs of wear or alteration.

  • The return request is made after 15 days of delivery.

  • Clearance or sale items (if marked non-refundable).

Refund Process

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • If approved, the refund will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method or store credit (as applicable).

Return Shipping

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

  • Shipping charges are non-refundable.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos or videos for verification. We will resolve the issue promptly.

Contact Us

For refund or return requests, please contact us at:
📧 [zenvopkstore@:gamil.com]
📞 [+92 301 8759555]