Refund & Return Policy – Zenvo PK Watches

At Zenvo PK, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. That’s why we offer a 15-day refund and return policy for all eligible purchases.

✅ Eligibility for Refund

You can request a refund within 15 days of receiving your order if:

  • The watch is unused, unworn, and in its original condition.

  • The product is returned with original packaging, box, tags, and accessories (if included).

  • You provide proof of purchase, such as your order number or receipt.

❌ Non-Refundable Items

Refunds will not be processed if:

  • The item is damaged due to misuse, mishandling, or water damage.

  • The watch shows signs of wear, alteration, or scratches.

  • The refund request is made after 15 days of delivery.

  • The product is a sale or clearance item marked non-refundable.

🔄 Refund Process

Once we receive your returned item, our team will:

  1. Inspect the product carefully.

  2. Notify you of approval or rejection within 24–48 hours.

  3. If approved, the refund will be processed within 5–7 business days.

  4. Refunds are issued to the original payment method or as store credit, depending on your preference.

🚚 Return Shipping

  • Customers are responsible for return shipping costs, unless the item received was defective or incorrect.

  • Original shipping charges are non-refundable.

⚠ Damaged or Wrong Items

If you receive a damaged or incorrect watch, contact us within 48 hours of delivery.

  • Provide photos or videos for verification.

  • Our team will resolve the issue promptly, ensuring a replacement or refund.

📞 Contact Us

For any refund or return requests, our support team is ready to assist you: